Privacy Policy

Étoile Equestrian (Etoile) is a riding diary designed and printed in the UK.

We are committed to ensuring that your privacy is protected. This Privacy Policy explains the way we collect, use and protect your data and keeps you up to date on your choices regarding data and privacy. We’ve written this in plain English and hope that it is super clear and understandable. However, if you have questions just get in touch.

We may need to change this policy from time to time and if so, we’ll update this page. If we have your email address, we will let you know when changes happen. Otherwise, you can check back here regularly to make sure that you are happy with the policy.

When this Privacy Policy applies

In accordance with UK Data Protection Law, this privacy policy applies when you provide any personal data to Etoile, including when you sign up for the Etoile newsletter, buy a product or marketing promotions.

We’ve designed the way we store and use data to be compliant with the 2018 EU General Data Protection Regulation (aka. GDPR). We’ve also taken into account other relevant legislation to keep you safe. We also aim to maintain integrity in the way we collect, use and protect all parent data and will make sure we treat your data as if it were our own.

Buying items

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may accidentally occur. 

Returns & Refunds

For any undamaged product, simply return it within 14 days of the date you receive the product, and we will offer a refund based upon the original payment method, less shipping costs. We will not refund any damaged or used products. The cost of return shipping is up to the buyer.

Signing up for the newsletter

To sign up for the Etoile newsletter, we ask you to share your name and your email address. This adds you to our Etoile mailing list and allows us to update you on new events, new products and offers by email. You can opt out of these emails at any time. 

How we use your data

Your data is collected only to allow us to fulfil orders and keep you updated with offers and new products we may launch. The uses of your data will be for communications. To use your data in this way we may rely on your informed consent which means when you share something with us, we’ll tell you exactly what it’ll be used for and ask for your permission via an opt in. This will typically appear as a tick box or series of tick boxes on a form. We may also rely on our Legitimate Interest to process your data to achieve our aims. In such circumstances and wherever possible we will uphold your right to object to such processing.

Will we ever share your data?

We will not, in any circumstances, share your personal information or data with any other individuals or organisations without your permission, including public organisations, corporations or individuals, except when applicable by law. We do not sell, communicate or share your information to any other mailing lists.

How are where we store your data

Etoile uses the following secure services: 

  • Wix: The website is built on Wix. We use Wix forms to capture most data including sign ups to the newsletter (where data is sent directly to Mailchimp) and purchase information. Read about how Wix complies with GDPR.

  • Mailchimp: Data that you share through Wix forms will go directly to Mailchimp. We’re using this as our CRM. This means when you provide us information, it will add to the Etoile Mailchimp list and we will be able to send you updates, offers and new product information. Read about how Mailchimp complies with GDPR.

  • We also uses Google Suite and may use this to house data from Etoile including, but not limited, to databases and website reports.

  • We also use Google Analytics to understand our user volumes, locations and our site performance to make sure we know if we’re doing a good job. You can read the Google Analytics privacy policy online. 

 

All data we collect will be held inside the European Union and the European Economic Area or other territory complying with the legal and technical guidelines laid down for handling data by the European Union.

All of the data we store is accessible only by Etoile staff, associates and freelancers. All of these people are bound by confidentiality agreements. Everyone with access is clear on good practice for data handling and GDPR.

Where data is stored outside of the UK, we will ensure suitable safeguards are in place. These may include but are not limited to Standard Contractual Clauses.

Your rights

You have specific rights related to the personal information you provide to Etoile. These include your rights to ask that we:

  • confirm what personal information, if any, we may hold about you and for what purposes

  • change or withdraw the consent you’ve given in relation to how we can use your personal information

  • stop processing your data in our Legitimate Interest

  • correct any inaccurate or incomplete personal information we may hold about you

  • provide you with access to any personal data you’ve provided by consent or by a contract with us, for you to move somewhere else

  • stop the processing of your personal information, whilst any objection from you is being resolved

  • permanently erase all your personal information promptly, and confirm to you that this has been done

  • object to profiling or to any decisions being taken by us by automated means

 

If you have a concern about the way we are collecting or using your personal data, if we do not address your request, or fail to provide you with a valid reason why we have been unable to do so, please get in touch.

You also have the right to contact the Information Commissioner’s Office to make a complaint. They can be contacted via their website https://ico.org.uk/concerns/ or by telephone 0303 123 1113.